Returns Policy

Refund and Returns Policy

Effective Date: 5-62024

At Cool Waves, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy explains the terms and conditions under which refunds, exchanges, and returns are processed.

1. Returns

  • Eligibility for Return: Items may be returned within [Insert Timeframe, e.g., 30 days] of purchase if they meet the following criteria:
    • Unused and in their original condition.
    • Accompanied by a receipt or proof of purchase.
    • In original packaging with all accessories and tags intact.
  • Non-Returnable Items: Certain items are not eligible for return, including:
    • Perishable goods (e.g., food, flowers).
    • Downloadable software or digital goods.
    • Customized or personalized items.

2. Refunds

  • Process for Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Approval: If approved, refunds will be processed to the original payment method within [Insert Timeframe, e.g., 7–14 business days].
  • Partial Refunds: Items returned in non-original condition may be eligible for a partial refund.

3. Exchanges

  • Eligibility for Exchanges: Items can be exchanged for the same product or a similar item of equal value if they meet the return criteria.
  • Exchange Process: Contact our customer service team at [Insert Contact Information] to initiate an exchange.

4. Shipping Costs

  • Returns Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original Shipping Charges: Shipping fees from the original purchase are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us at [Insert Contact Information] within [Insert Timeframe, e.g., 7 days] of delivery.
  • Provide photos and a description of the issue. We will offer a replacement or full refund.

6. Contact Information

For any questions about this policy or to initiate a return, refund, or exchange, please contact us:

+974 7400 0597
+974 7017 6786
sales@coolwavesqatar.com
Address-1: Dubai Branch Al Gaziri Building Office No:1, Dubai- U.A.E
Address-2: Qatar Branch Souq Al-nayef Entrance:6 Office B-142 Doha

This template can be tailored to match your company’s specific policies and industry standards. Be sure to comply with any applicable consumer protection laws in your region, such as the Consumer Rights Act in the UK, GDPR, or CCPA.